Refund policy
30-DAY MONEY-BACK GUARANTEE
We want you to love your Brewski Buckle. If you're not happy with your order, you can request a return within 30 days of delivery.
ELIGIBILITY
- The item must be in the same condition you received it, unused or lightly tried on, with all parts included.
- You'll need your order number or proof of purchase.
- Return requests must be made within 30 days from the delivery date.
HOW TO START A RETURN
Email us at BrewskiBuckle@outlook.com with your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect. We recommend using a trackable shipping service.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.
LOST OR STOLEN PACKAGES
Orders with Shipping Protection that are lost, stolen or damaged in transit will be reshipped or refunded. Contact us with your order number and we'll take care of it.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a few extra days to post it. Shipping Protection fees are non-refundable.
EXCHANGES
Want a different style? Email us and we'll help you exchange it (subject to availability).
CANCELLATIONS
Orders can be cancelled before they ship. Once an order has shipped, it can no longer be cancelled, but you can still return it under this policy.
QUESTIONS
Email: BrewskiBuckle@outlook.com
Brewski Buckle, Le Sueur, MN 56058, United States